Guy comes in to upgrade his phone, says he wants a dollar phone and chooses the Nexus S. He asks if it’s LTE and I say no but that it might be HSPA+. I said I’d check with the manager to be sure. Manager says the phone is EOL and to push the phone, and to tell the guy that the Nexus S is 4G. I do as I’m told. When the customer leaves I do some research online and it took me a quick minute to learn that the phone is 3G only.
The apparent lesson to be learned today? Tell the customer what they want to hear to make the sale. Also, push phones that are end of life.
Wait, aren’t we non-commission and objective? Hmm. And who comes out with the short stick on this one? Yeah..